Publisher review:GKNHelpdesk is a solution to provide you customer satisfaction and higher profit with enabling to track your customer tickets efficiently and respond them quickly. GKNHelpdesk is a solution to provide you customer satisfaction and higher profit with enabling to track your customer tickets efficiently and respond them quickly. GKNHelpdesk is a solution that aims evaluating, directing, tracking, reporting and restoring the customer tickets which include complaints and requests, strengthens communication between you and your customer, determines standart techniques to meet requests and arises the efficiency of your employees.
Benefits
- Less employee requirement
- Lower cost
- Common answers on common questions with integrated knowledgebase.
- Improvement in service quality by helpdesk manager’s effective control ability.
- Classifying operators according to their professions. Answering calls by related operators so that improving service quality.
- Assigning calls to higher level operators in order to find the best solution.
- Viewing customer history in order to analyse customer problem better.
- Easy availability as it does not require special systems.
- Customers can track their tickets and replies at each step from opening until closing of the ticket with the mails sent by helpdesk operators.
General Features:
- Unlimited department, user and support operator.
- Viewing related solution from F.A.Q database before sending the ticket
- Attaching files to tickets.
- ASPEMAIL, ASPUPLOAD.
- GKNHelpdesk does not require DLL OR ACTIVEX.
- Free FTP setup.
Management Features:
- Searching and listing tickets.
- Adding ticket solution to F.A.Q database.
- Integrated to-do list.
- Integrated address book.
- Setting priority to tickets.
- Transfering tickets to other operators.
- Viewing ticket history.
- WYSIWYG Editor.
- Adding canned messages to tickets.
- Adding,editing and deleting staff.
- Adding, editing and deleting categories.
- Adding, editing and deleting announcements.
- Download manager.
- Well-developed F.A.Q knowledgebase manager.
- Staff and user overview.
- Getting comments from customers and users.
- Assigning to-do lists to operators.
- Viewing helpdesk statistics.
- Informing customers at each step of tickets.
- Web-based set up.
- Printing tickets.
- Autocreation of user accounts.
- Adding,editing and deleting users.
- Messaging between support staff.
- Informing both operators, if one is dealing with other’s ticket.
User Features:
- Searching in knowledgebase.
- Well-developed knowledgebase.
- Viewing convenient suggested solutions list before submitting a new question title, so that saving time.
- Adding knowledgebase solutions to favourites.
- Rating knowledgebase topics.
- Sending knowledgebase topics to friends.
- Viewing announcements.
- Download system.
- Rating ticket solution and support staff.
- Automatic info mails on ticket process.
- Bold, italic, underlinig, code and quoting text.
- Attaching files to tickets.
- Searching and listing tickets.
GKNHelpdesk is a ASP.NET script for Help Desk scripts design by GkNscripts.com.
It runs on following operating system: Windows.
Operating system:Windows
GKNHelpdesk script details 
